Cancellation & Warranty Policy

Cancellation Policy

All prices are listed in Bangladeshi Taka (৳ BDT) and are inclusive of VAT and are listed on the Site. Items in your Shopping Cart will always reflect the most recent price displayed on the item's product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart does not reserve the price shown at that time. It is also possible that an item's price may decrease between the time you place it in your basket and the time you purchase it.

Warranty Policy

How do I know if my product has a warranty?

If a warranty is offered on a product, the warranty period and details are displayed on the product page. Product warranty will apply to the products which have Brand Warranty policy. To claim the warranty please communicate with the us for necessary services will be provided within the warranty period as per their policy and guidelines. For support call: +8801830-503496 or email:  support@smartzeenbd.com

 How to determine if your product has a warranty?

The warranty period and details are displayed on the product page if a warranty is offered.

 Warranty Coverage

Products with a Brand Warranty are eligible for warranty coverage. To claim the warranty, please contact us within the warranty period according to their policies and guidelines.

SmartzeenBD will handle warranty claims directly through its support team.

Warranty terms, coverage duration, and claim procedures will be mentioned on the product page or warranty slip provided at the time of delivery.

 Claim Warranty

Call our support team or email us with your order ID, delivery date, and issue details.

Claims must be made in accordance with the procedures outlined.

 Note: Warranties do not extend to damages resulting from accidents or unauthorized modifications, and claims outside the scope of the warranty terms may be denied.

 Support

For assistance, please call: +8801830-503496 or email: support@smartzeenbd.com