Refund Policy

Refund Policy

 Processing Time

Processing time of your refund depends on the type of refund and the payment method you used.

The refund period / process starts when SmartzeenBD has processed your refund according to your refund type.

Refund Scope

Refunds cover the item price and shipping fee.

Refund Types:

Refund from Returns

Processed once the item is returned to the warehouse and quality check is successfully completed.

Refund from Cancellations

Automatically triggered upon successful cancellation.

Refund from Failed Deliveries

Begins when the item reaches to the warehouse; may vary based on the shipping location.

SmartzeenBD will process your refund according to the following refund types as stated below:

Note:

1. Maximum refund timeline excludes weekends and public holidays.

2. Vouchers will be sent to the customer registered email ID on SmartzeenBD and can be redeemed against the same email ID.

3. The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.

4. In case of any refund, the received cash back amount, if any, will be adjusted with the refund amount.

5. The voucher refund method will not be eligible for any modification.

6. bKash / Upay / Nagad Mobile Wallet, bank deposit, the account must be active, the amount will be refunded to the same mobile or bank account details which you inserted at the time of payment.